Q1: Do you provide samples? What does it cost? A: We offer gratis samples for most items, covering only shipping costs. Lead time is 3-7 days. Enjoy bulk order discounts post-sample approval.
Q2: What payment methods are accepted? A: We accept T/T (30% deposit), Trade Assurance, PayPal, and L/C. MOQ: 50 units for bulk; no MOQ for samples.
Q3: How do you ship orders? Delivery time? A: Options include express (5-10 days), air (7-15 days), and sea (25-45 days).
Q4: Are the products tested before shipping? A: Absolutely! We conduct 100% pre-shipment inspections, including material tests (rubber hardness, steel strength) and function tests (load/vibration). Complete QC reports are provided.
Q5: Any discount for large orders? A: Yes! We offer substantial discounts for large quantity orders. Contact our customer service for details. Exclusive agency terms are open for negotiation.
Q6: Can you customize the packing/logo? A: Absolutely! We offer OEM/ODM services to bring your brand vision to life. For customized packing, the minimum order quantity is 500 units, and for logo engraving, it's 1,000 units. Plus, enjoy the benefit of no extra design fees for repeat orders, ensuring a seamless and cost-effective experience.
Q7: How long does mass order production take? A: For items already in stock, you can expect a swift delivery within 7-10 days after payment. If you're opting for customization, the production timeline ranges from 15 to 25 days, giving you a tailored product that meets your exact specifications. In a hurry? Take advantage of our rush order service, which expedites your order to just 5-7 days, with a minimal 5% surcharge, ensuring you never miss a deadline.