Q1: Do you provide samples? What does it cost? A: We offer complimentary samples for most items, with customers only covering shipping costs. Lead time is typically 3-7 days, and we provide bulk order discounts post-sample approval.
Q2: What payment methods are accepted? A: We accept T/T (30% deposit), Trade Assurance, PayPal, and L/C. For bulk orders, the MOQ is 50 units, while there is no MOQ for samples.
Q3: How do you ship orders? Delivery time? A: We offer express delivery (5-10 days), air freight (7-15 days), and sea freight (25-45 days) to suit your scheduling needs.
Q4: Are the products tested before shipping? A: Absolutely! Each product undergoes 100% pre-shipment inspection, including material tests for rubber hardness and steel strength, as well as functional tests such as load and vibration assessments. A comprehensive QC report is provided with every order.
Q5: Any discount for large orders? A: Indeed! We offer attractive discounts for bulk purchases. Contact our customer service for detailed information and exclusive agency agreements.
Q6: Can you customize the packing/logo? A: Absolutely! We offer OEM/ODM services to bring your vision to life. For custom packaging, a minimum order quantity of just 500 units is required. If you're looking to personalize your product further with logo engraving, we can accommodate orders starting at 1,000 units. Plus, enjoy the benefit of no extra design fees on repeat orders—making your branding effortless and cost-effective.
Q7: How long does it take for mass order production? A: For our stock items, we ensure a swift turnaround time of just 7-10 days post-payment. For customized creations, anticipate a production timeline of 15-25 days. In need of a quick solution? We offer rush orders at a 5% rate, delivering your tailored products in a remarkably fast 5-7 days.
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