Q1: do you provide samples? What does it cost? A: We provide complimentary samples for most items (shipping not included). Lead time is 3-7 days. Post-sample approval, bulk order discounts await.
Q2: what payment methods are accepted? A: We accept T/T (30% deposit), Trade Assurance, PayPal, and L/C. MOQ stands at 50 units for bulk orders; samples have no MOQ.
Q3: how do you ship orders? Delivery time? A: Shipping options include express (5-10 days), air (7-15 days), and sea (25-45 days).
Q4: are the products tested before shipping? A: Absolutely! We conduct 100% pre-shipment inspections, covering material tests (rubber hardness, steel strength) and functional tests (load/vibration). Comprehensive QC reports are provided.
Q5: any discount for large orders? A: Certainly! We offer attractive discounts for bulk purchases. Contact our customer service for detailed discussions. Opportunities for exclusive agency arrangements are available.
Q6: Is it possible to customize the packaging or include a logo on the products? A: Absolutely! We offer OEM/ODM services, allowing you to personalize the packaging with a minimum order quantity of 500 units. For logo engraving, a minimum order of 1,000 units is required. Best of all, for repeat orders, there are no additional design fees, making it a seamless process to have your brand stand out.
Q7: What is the production timeline for mass orders? A: For items we have in stock, expect a swift turnaround of 7-10 days post-payment. If you're opting for customization, the production time ranges from 15-25 days. Should you need a more expedited service, we offer rush order processing at a 5% additional rate, completing the order in just 5-7 days.
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