Q1: Do you provide samples? What's the cost? A: Enjoy complimentary samples for most items, with shipping covered. Expect lead times of 3-7 days. Avail discounts on bulk orders post-sample approval.
Q2: What payment methods are accepted? A: We accept T/T (30% deposit), Trade Assurance, PayPal, and L/C. MOQ is 50 units for bulk; samples have no MOQ.
Q3: How are orders shipped? Delivery time? A: We offer express shipping (5-10 days), air (7-15 days), and sea (25-45 days).
Q4: Are the products tested before shipping? A: Yes, we conduct 100% pre-shipment inspections, including material tests (rubber hardness, steel strength) and function tests (load/vibration). Comprehensive QC reports are provided.
Q5: Any discounts for large orders? A: Absolutely! We offer attractive discounts for bulk purchases. Contact our customer service for detailed information and exclusive agency negotiations.
Q6: Can you customize the packing/logo? A: Absolutely! We offer OEM/ODM services, allowing for personalized packaging with a minimum order quantity of 500 units, and logo engraving starting at a minimum of 1,000 units. Enjoy the benefit of no additional design fees on repeat orders, making your experience seamless and cost-effective.
Q7: How long for mass order production? A: For items in stock, expect a swift processing time of just 7-10 days following payment. For customized orders, anticipate a production period of 15-25 days. Need it faster? Take advantage of our expedited service, with rush orders completed in just 5-7 days at a modest rate of 5%.