Q1: Do you provide samples? What does it cost? A: We offer gratis samples for most items, with only shipping costs required. Lead time is typically 3-7 days. Enjoy bulk order discounts following sample approval.
Q2: What payment methods are accepted? A: We accept T/T (30% deposit), Trade Assurance, PayPal, and L/C. For bulk orders, the MOQ is 50 units, while samples have no MOQ.
Q3: How do you ship orders? Delivery time? A: Orders are shipped via express (5-10 days), air (7-15 days), or sea (25-45 days), depending on your preference and urgency.
Q4: Are the products tested before shipping? A: Absolutely! We conduct a 100% pre-shipment inspection, including material tests for rubber hardness and steel strength, as well as function tests for load and vibration. A detailed QC report is provided for your assurance.
Q5: Any discount for large orders? A: Yes, we offer attractive discounts for large orders. Please contact our customer service team for detailed information. Exclusive agency terms can be negotiated to suit your needs.
Q6: Can you customize the packing/logo? A: Yes, we proudly offer OEM/ODM services, ensuring your brand gets the spotlight it deserves. For customized packing, a minimum order quantity (MOQ) of 500 units is required. For logo engraving, the MOQ is 1,000 units. Furthermore, for repeat orders, enjoy the benefit of no extra design fees, making it easier and more cost-effective to maintain consistency in your branding.
Q7: How long does mass order production take? A: For items we have in stock, anticipate a swift turnaround of just 7-10 days after payment. For customized orders, the production time ranges from 15 to 25 days. If you're in a hurry, take advantage of our rush order service, which expedites production to just 5-7 days, with a modest 5% surcharge. Efficient, reliable, and tailored to your timeline.
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