Q1: Do you provide samples? What does it cost? A: We offer free samples for most items (shipping costs apply). Lead time: 3-7 days. Enjoy bulk order discounts post sample approval.
Q2: What payment methods are accepted? A: We accept T/T (30% deposit), Trade Assurance, PayPal, and L/C. MOQ: 50 units for bulk; samples have no MOQ.
Q3: How do you ship orders? Delivery time? A: Options include express (5-10 days), air (7-15 days), and sea (25-45 days).
Q4: Are the products tested before shipping? A: Each product undergoes 100% pre-shipment inspection, including material tests for rubber hardness and steel strength, as well as functional tests for load and vibration. A comprehensive QC report is provided.
Q5: Are there any discounts for large orders? A: Absolutely! We offer significant discounts for large quantity orders. Contact our customer service for detailed information. Exclusive agency terms are also negotiable.
Q6: Is it possible to customize the packaging or logo? A: Absolutely! We offer comprehensive OEM/ODM services: Tailor your packaging with a minimum order quantity of 500 units, and personalize your logo with a minimum order quantity of 1,000 units. Enjoy the benefit of no additional design fees for repeat orders, allowing you to maintain consistency and brand integrity with ease.
Q7: What is the production timeline for mass orders? A: For items currently in stock, expect a swift turnaround of 7-10 days following payment. For bespoke orders, our dedicated team ensures delivery within 15-25 days. Need it even faster? Opt for our expedited service at a 5% surcharge, and receive your order in just 5-7 days, ensuring your project stays on track no matter the timeline.