Q1: Do you provide samples? What does it cost? A: We offer gratis samples for most items, with customers covering shipping costs. Enjoy a swift lead time of 3-7 days. Discounts for bulk orders are available upon sample approval.
Q2: What payment methods are accepted? A: We accept T/T (30% deposit), Trade Assurance, PayPal, and L/C. Enjoy flexibility with a minimum order quantity of 50 units for bulk purchases, and no MOQ for samples.
Q3: How do you ship orders? Delivery time? A: Choose from express shipping (5-10 days), air (7-15 days), or sea (25-45 days) based on your requirements.
Q4: Are the products tested before shipping? A: Absolutely. We conduct 100% pre-shipment inspections, including material tests for rubber hardness and steel strength, as well as function tests for load and vibration. A detailed QC report is provided free of charge.
Q5: Any discount for large orders? A: Yes! We offer substantial discounts for large orders. Contact our customer service team for detailed information. Exclusive agency opportunities are open for negotiation.
Q6: Can you customize the packing/logo? A: Absolutely, we offer comprehensive OEM/ODM services to meet your branding needs. Enjoy tailored packaging solutions with a minimum order quantity of 500 units and distinctive logo engraving starting at just 1,000 units. Plus, for your repeat orders, relish the benefit of zero additional design fees—delivering value and consistency every time!
Q7: How long for mass order production? A: For your convenience, our stock items are swiftly dispatched in just 7-10 days post-payment. For customized creations, anticipate a dedicated production timeline of 15-25 days. Should you need an expedited service, our rush order option ensures delivery in as fast as 5-7 days, with a nominal 5% rate—guaranteeing your requirements are met with speed and precision.
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