Q1: Do you provide samples? What does it cost? A: We offer gratis samples for most items, with only shipping costs applicable. The lead time for samples is 3-7 days. After sample approval, bulk order discounts are available.
Q2: What payment methods are accepted? A: We accept T/T (30% deposit), Trade Assurance, PayPal, and L/C. MOQ: 50 units for bulk; No MOQ for samples, providing flexibility for all orders.
Q3: How do you ship orders? What is the delivery time? A: We offer express shipping (5-10 days), air (7-15 days), and sea (25-45 days) to accommodate various schedule needs.
Q4: Are the products tested before shipping? A: Yes, 100% pre-shipment inspection is conducted, including material tests (rubber hardness, steel strength) and function tests (load/vibration). A comprehensive QC report is provided for your assurance.
Q5: Is there any discount for large orders? A: Absolutely! We offer attractive discounts for bulk orders. Contact our customer service team for details. Exclusive agency opportunities can be negotiated.
Q6: Can you tailor the packaging or customize the logo for your needs? A: We offer OEM/ODM services to accommodate your unique branding requirements. Enjoy personalized packaging with a minimum order quantity of just 500 units. For those who wish to leave a lasting impression with logo engraving, the minimum order quantity is 1,000 units. Plus, there's no extra design fee for repeat orders, allowing you to consistently showcase your brand with ease.
Q7: What is the production timeline for large orders? A: For items we have readily in stock, expect a swift turnaround of just 7-10 days following payment. Should you desire customized options, the production period extends to a thorough 15-25 days to ensure your specifications are met with precision. For those urgent needs, we offer rush order services at a 5% additional rate, with completion in a rapid 5-7 days.