Q1: Do you provide samples? What does it cost? A: We offer complimentary samples for most items (shipping costs apply). Lead time is 3-7 days. Discounts available on bulk orders post sample approval.
Q2: What payment methods are accepted? A: We accept T/T (30% deposit), Trade Assurance, PayPal, and L/C. MOQ: 50 units for bulk orders; no MOQ for samples.
Q3: How do you ship orders? Delivery time? A: We ship via express (5-10 days), air (7-15 days), and sea (25-45 days).
Q4: Are the products tested before shipping? A: Absolutely! We conduct 100% pre-shipment inspections, including material tests (rubber hardness, steel strength) and function tests (load/vibration). Detailed QC reports are provided.
Q5: Any discount for large orders? A: Yes! We offer attractive discounts for large quantity orders. Contact our customer service for exclusive details. Exclusive agency terms are negotiable.
Q6: Can you customize the packing/logo? A: Absolutely! We offer OEM/ODM services to tailor your packaging and branding needs. For custom packing, a minimum order quantity of 500 units is required, while logo engraving is available with a minimum order of 1,000 units. And here's the best part – there are no additional design fees for repeat orders, ensuring a seamless experience for your brand.
Q7: How long is the production time for mass orders? A: For items we have in stock, expect swift delivery within 7-10 days after payment. Customized orders, crafted to your specifications, take a bit longer, with a turnaround time of 15-25 days. Need it sooner? Our rush order service can expedite your order in just 5-7 days, with a nominal rate increase of 5% for this premium speed.
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