Q1: Do you provide samples? What does it cost? A: We offer complimentary samples for most items (shipping costs apply). Lead time ranges from 3 to 7 days. Enjoy bulk order discounts upon sample approval.
Q2: What payment methods are accepted? A: We accept T/T (30% deposit), Trade Assurance, PayPal, and L/C. Minimum Order Quantity: 50 units for bulk orders; no MOQ for samples.
Q3: How do you ship orders? Delivery time? A: We offer express shipping (5-10 days), air (7-15 days), and sea (25-45 days) to ensure timely deliveries.
Q4: Are the products tested before shipping? A: Absolutely! We conduct 100% pre-shipment inspections, including material tests (rubber hardness, steel strength) and functional tests (load/vibration). A comprehensive QC report is available.
Q5: Any discount for large orders? A: Certainly! We offer attractive discounts for substantial orders. Contact our customer service for detailed information. Exclusive agency agreements can be negotiated.
Q6: Can you customize the packing/logo? A: Absolutely! We offer OEM/ODM services, allowing you to personalize your packaging with a minimum order quantity (MOQ) of just 500 units. Additionally, you can have your logo beautifully engraved with a MOQ of 1,000 units. As a bonus, there are no extra design fees for repeat orders, making it easier and more cost-effective for you to maintain brand consistency.
Q7: How long does mass order production take? A: For in-stock items, you'll receive your order within 7-10 days after payment, ensuring swift delivery. For bespoke, customized orders, the production timeline extends to 15-25 days, allowing us to craft your products to perfection. Need it faster? Our rush order service, available at a 5% premium, delivers in just 5-7 days, catering to your urgent needs without compromising on quality.