Q1: Do you provide samples? What does it cost? A: We offer complimentary samples for most items, with only shipping costs applicable. Lead time ranges from 3-7 days. Discounts are available on bulk orders following sample approval.
Q2: What payment methods are accepted? A: We accept T/T (30% deposit), Trade Assurance, PayPal, and L/C. Our MOQ is 50 units for bulk orders, with no MOQ for samples.
Q3: How do you ship orders? Delivery time? A: We provide express shipping (5-10 days), air (7-15 days), and sea transport (25-45 days), tailored to your needs.
Q4: Are the products tested before shipping? A: Absolutely! We ensure 100% pre-shipment inspection, including material tests (rubber hardness, steel strength) and function tests (load/vibration). A comprehensive QC report is provided for peace of mind.
Q5: Any discount for large orders? A: Yes, we offer attractive discounts for bulk purchases. Contact our customer service for more details on exclusive agency arrangements.
Q6: Can you customize the packing/logo? A: Absolutely! We offer OEM and ODM services tailored to your needs. Enjoy the flexibility of customized packaging with a minimum order quantity (MOQ) of just 500 units, and make your brand stand out with logo engraving, available for orders starting at 1,000 units. Plus, for repeat orders, we waive any extra design fees, ensuring a seamless and cost-effective experience.
Q7: How long does mass order production take? A: For in-stock items, you can expect your order to be ready within 7 to 10 days after payment. Customized orders have a production timeline of 15 to 25 days. If you need your products even faster, take advantage of our rush order service, available at a 5% surcharge, to have your order completed in just 5 to 7 days. We prioritize efficiency without compromising quality.