Q1: Do you provide samples? What does it cost? A: We offer gratis samples for most items, covering only the shipping cost. Our lead time is 3-7 days. Enjoy bulk order discounts after sample approval.
Q2: What payment methods are accepted? A: We accept T/T (30% deposit), Trade Assurance, PayPal, and L/C. Our minimum order quantity (MOQ) is 50 units for bulk orders, with no MOQ for samples.
Q3: How do you ship orders? Delivery time? A: We provide shipping options via express (5-10 days), air (7-15 days), and sea (25-45 days), ensuring your orders arrive on time.
Q4: Are the products tested before shipping? A: Absolutely! We conduct 100% pre-shipment inspections, including material tests for rubber hardness and steel strength, as well as function tests for load and vibration. A comprehensive QC report is provided.
Q5: Any discount for large orders? A: Yes! We offer substantial discounts for large quantity orders. Please contact our customer service team for detailed information. Exclusive agency terms are negotiable.
Q6: Can you customize the packing/logo? A: Absolutely! We offer exceptional OEM/ODM services which include tailored packaging, starting from a minimum order quantity of 500 units. Additionally, you can have your logo beautifully engraved from just 1,000 units. Plus, enjoy the advantage of no extra design fees on repeat orders, ensuring cost-effectiveness and brand consistency.
Q7: How long does mass order production take? A: For our in-stock items, expect swift delivery within 7-10 days post-payment. For customized products, our efficient team ensures a production timeline of 15-25 days. Need it sooner? Opt for our rush order service, where your order will be ready in just 5-7 days, with a nominal 5% expedited rate.