Q1: Do you provide samples? What does it cost? A: Enjoy free samples for most items (shipping costs apply). Lead time: 3-7 days. Avail bulk order discounts upon sample approval.
Q2: What payment methods are accepted? A: We accept T/T (30% deposit), Trade Assurance, PayPal, and L/C. Minimum order: 50 units for bulk; No minimum for samples.
Q3: How do you ship orders? Delivery time? A: We offer express shipping (5-10 days), air (7-15 days), and sea (25-45 days).
Q4: Are the products tested before shipping? A: Absolutely! We conduct 100% pre-shipment inspection: material tests (rubber hardness, steel strength), function tests (load/vibration). Comprehensive QC reports are provided.
Q5: Any discount for large orders? A: Certainly! We offer attractive discounts for bulk orders. Reach out to our customer service for detailed information. Exclusive agency terms can be negotiated.
Q6: Can you customize the packing/logo? A: Absolutely! We offer OEM/ODM services tailored to your needs. For customized packing, a minimum order of 500 units is required. For logo engraving, a minimum order of 1,000 units is necessary. Plus, there are no additional design fees for repeat orders, ensuring a seamless experience for our valued partners.
Q7: How long does it take for mass order production? A: For items we have in stock, expect swift delivery within 7-10 days after payment. For those seeking customized solutions, the typical production time is between 15-25 days. Need it even faster? Opt for our rush order service, with a modest rate of 5%, and receive your items in just 5-7 days, ensuring your project stays on track without delay.