Q1: Do you provide samples? What does it cost? A: We offer complimentary samples for most items (you only pay for shipping). The lead time is 3-7 days. Enjoy a bulk order discount upon sample approval.
Q2: What payment methods are accepted? A: We accept T/T (30% deposit), Trade Assurance, PayPal, and L/C. Minimum Order Quantity (MOQ) is 50 units for bulk orders; there is no MOQ for samples.
Q3: How do you ship orders? What is the delivery time? A: We offer express shipping (5-10 days), air freight (7-15 days), and sea freight (25-45 days).
Q4: Are the products tested before shipping? A: Absolutely! We conduct 100% pre-shipment inspection, including material tests (rubber hardness, steel strength) and function tests (load/vibration). A comprehensive QC report is provided to ensure transparency and quality assurance.
Q5: Any discount for large orders? A: Absolutely! We offer enticing discounts for bulk purchases. Simply reach out to our customer service team to uncover the exclusive details tailored just for you. Plus, negotiate exclusive agency terms to further benefit your business.
Q6: Can you customize the packing/logo? A: Yes, we provide OEM/ODM services with style! Enjoy the flexibility of customized packaging for orders starting at a minimum of 500 units, and logo engraving for orders of 1,000 units or more. The best part? Repeat orders won't incur any extra design fees.
Q7: How long is the production time for mass orders? A: For stock items, expect a swift delivery of 7-10 days post-payment. Customized orders take a bit longer, ranging from 15-25 days. Need it faster? Opt for our rush order service at a 5% rate, and have your products ready in just 5-7 days.