Q1: Do you provide samples? What does it cost? A: We offer complimentary samples for most items, with shipping covered by the requester. Lead time is typically 3-7 days. Bulk order discounts are available post sample approval.
Q2: What payment methods are accepted? A: We accept T/T (30% deposit), Trade Assurance, PayPal, and L/C. MOQ stands at 50 units for bulk orders; there is no MOQ for samples.
Q3: How do you ship orders? Delivery time? A: We ship via express (5-10 days), air (7-15 days), and sea (25-45 days).
Q4: Are the products tested before shipping? A: Absolutely! We conduct 100% pre-shipment inspections, including material tests (rubber hardness, steel strength) and function tests (load/vibration). A comprehensive QC report is provided.
Q5: Any discount for large orders? A: Certainly! Attractive discounts are available for large-volume orders. Contact our customer service for details, and let's discuss exclusive agency opportunities.
Q6: Can you customize the packing/logo? A: Absolutely! We offer exceptional OEM/ODM services that include customized packing for orders of 500 units or more and precision logo engraving starting at 1,000 units. Enjoy the benefit of no additional design fees on repeat orders, ensuring a seamless and cost-effective experience.
Q7: How long for mass order production? A: For stock items, expect swift delivery within 7-10 days post-payment. For customized orders, our dedicated team ensures completion within 15-25 days. Need it sooner? Take advantage of our rush order service at a competitive 5% rate, delivering your orders in an impressive 5-7 days.
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