Q1: Do you provide samples? What does it cost? A: We offer gratis samples for most items, with the only charge being for shipping. Lead time is typically 3-7 days. A bulk order discount is available once sample approval is obtained.
Q2: What payment methods are accepted? A: We accept T/T with a 30% deposit, Trade Assurance, PayPal, and L/C. The MOQ is 50 units for bulk orders, with no MOQ for samples.
Q3: How do you ship orders? Delivery time? A: Orders are shipped via express (5-10 days), air (7-15 days), or sea (25-45 days), based on your preference and urgency.
Q4: Are the products tested before shipping? A: Absolutely! We conduct a 100% pre-shipment inspection that includes material tests (rubber hardness, steel strength) and function tests (load/vibration). A detailed QC report is provided gratis.
Q5: Any discount for large orders? A: Yes, indeed! We offer attractive discounts for orders in large quantities. Please contact our customer service for detailed information. Exclusive agency arrangements can be negotiated as well.
Q6: Can you customize the packing/logo? A: Absolutely! We offer OEM/ODM services, allowing you to tailor the packaging to your exact specifications. With a minimum order quantity of just 500 units for customized packing and 1,000 units for logo engraving, transforming your brand's vision into reality has never been easier. Plus, enjoy the benefit of no extra design fees on repeat orders, making it a seamless experience every time.
Q7: How long for mass order production? A: We've streamlined our processes to ensure timely delivery. For stock items, expect swift dispatch within 7-10 days after payment. Custom orders are handled with care and precision, requiring just 15-25 days. In need of a quicker turnaround? Our rush order service, with a nominal 5% fee, guarantees production in a mere 5-7 days, ensuring your needs are met with both speed and efficiency.