Q1: Do you provide samples? What does it cost? A: Enjoy gratis samples for most items, with only shipping costs to cover. Expect a lead time of 3-7 days. Avail bulk order discounts following sample approval.
Q2: What payment methods are accepted? A: We accept T/T (30% deposit), Trade Assurance, PayPal, and L/C. For bulk orders, the MOQ is 50 units; however, there is no MOQ for sample orders.
Q3: How do you ship orders? What is the delivery time? A: We offer express shipping (5-10 days), air (7-15 days), and sea (25-45 days) to accommodate your timeline.
Q4: Are the products tested before shipping? A: Absolutely! We conduct a 100% pre-shipment inspection, including material tests for rubber hardness and steel strength, as well as function tests for load and vibration. A comprehensive QC report is provided.
Q5: Is there any discount for large orders? A: Yes! Enjoy substantial discounts for large quantity orders. Contact our customer service for detailed information. Exclusive agency terms can be negotiated.
Q6: Can you customize the packaging or logo? A: Absolutely! We offer OEM/ODM services tailored to your needs: Enjoy bespoke packaging options with a minimum order quantity of 500 units and personalized logo engraving starting at 1,000 units. Best of all, there's no additional design fee for repeat orders—making it easy and cost-effective to maintain a consistent brand presence.
Q7: What is the production timeline for mass orders? A: For items we have in stock, expect a swift turnaround of just 7-10 days post-payment. Custom orders are crafted with precision, taking approximately 15-25 days. In a hurry? We offer an expedited service for an extra 5% fee, delivering your order in just 5-7 days.