Q1: Do you provide samples? What does it cost? A: Enjoy gratis samples for most items (cover shipping only). Lead time: 3-7 days. Avail bulk order discounts after sample approval.
Q2: What payment methods are accepted? A: We accept T/T (30% deposit), Trade Assurance, PayPal, L/C. MOQ: 50 units for bulk; Samples available with no MOQ.
Q3: How do you ship orders? Delivery time? A: We offer express (5-10 days), air (7-15 days), and sea (25-45 days) shipping options.
Q4: Are the products tested before shipping? A: Yes, 100% pre-shipment inspection is conducted, including material tests (rubber hardness, steel strength) and function tests (load/vibration). A detailed QC report is provided.
Q5: Any discounts for large orders? A: Certainly! We offer attractive discounts for large quantity orders. Contact our customer service for details. Exclusive agency terms can be negotiated.
Q6: Can you customize the packing/logo? A: Absolutely, we offer OEM/ODM services that allow for personalized packaging options, available for a minimum order of 500 units, and bespoke logo engraving for orders starting at 1,000 units. Best of all, repeat orders incur no additional design fees, ensuring a seamless and cost-effective customization experience.
Q7: How long for mass order production? A: For items we keep in stock, expect delivery within a swift 7-10 days post-payment. For those seeking our tailored offerings, the timeline ranges from 15-25 days. Need it faster? Rush orders are available at a slight 5% premium, delivering your products in as few as 5-7 days, ensuring your business maintains its momentum without delay.