Q1: Do you provide samples? What does it cost? A: We offer free samples for most items (shipping costs apply). Lead time: 3-7 days. Discounts available post-sample approval for bulk orders.
Q2: What payment methods are accepted? A: We accept T/T (30% deposit), Trade Assurance, PayPal, and L/C. MOQ: 50 units for bulk orders; no MOQ for samples.
Q3: How do you ship orders? Delivery time? A: Options include express (5-10 days), air (7-15 days), and sea (25-45 days).
Q4: Are the products tested before shipping? A: Absolutely! We conduct 100% pre-shipment inspections, including material tests (rubber hardness, steel strength) and function tests (load/vibration). A comprehensive QC report is provided.
Q5: Any discount for large orders? A: Yes! We offer discounts for significant orders. Contact our customer service for further details. Exclusive agency terms are open for negotiation.
Q6: Can you customize the packing/logo? A: Absolutely! Experience the flexibility of our OEM/ODM services, where you can tailor the packing to your brand's uniqueness with a minimum order quantity of just 500 units. Personalize it further with your logo through our precise engraving service, available for orders starting at 1,000 units. Enjoy the benefit of no additional design fees for repeat orders, ensuring a seamless, cost-effective customization experience.
Q7: How long for mass order production? A: We prioritize efficiency and speed! For stock items, expect delivery in just 7-10 days after payment, ensuring swift availability. For customized orders, our dedicated team ensures completion within 15-25 days, maintaining exceptional quality standards. Need it even quicker? Opt for our rush order service at a minimal 5% rate to receive your products in a remarkable 5-7 days.
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