Q1: Do you provide samples? What does it cost? A: Enjoy complimentary samples for most items, with only shipping costs to cover. We guarantee a lead time of 3-7 days, and offer attractive bulk order discounts once the sample meets your approval.
Q2: What payment methods are accepted? A: We accept T/T (30% deposit), Trade Assurance, PayPal, and L/C. Our MOQ is 50 units for bulk orders, with no MOQ for sample requests.
Q3: How do you ship orders? Delivery time? A: Choose from express (5-10 days), air (7-15 days), or sea (25-45 days) shipping options to suit your delivery needs and timeline.
Q4: Are the products tested before shipping? A: Absolutely! We conduct 100% pre-shipment inspections, including material tests for rubber hardness and steel strength, alongside functional tests for load and vibration. A comprehensive QC report is provided free of charge.
Q5: Any discount for large orders? A: Yes! We offer generous discounts for large quantity orders. Contact our customer service team for detailed information and to discuss the possibilities of an exclusive agency agreement.
Q6: Is it possible to customize the packing or logo for your orders? A: Absolutely! We offer OEM/ODM services, allowing for tailor-made packaging with a minimum order quantity of 500 units, and exquisite logo engraving with a minimum of 1,000 units. Best of all, there are no additional design fees for repeat orders, ensuring a seamless and cost-effective process.
Q7: What is the production timeframe for mass orders? A: For items in stock, expect a quick turnaround of 7-10 days post-payment. For those seeking bespoke solutions, production typically takes 15-25 days. In a hurry? We offer expedited service, with a modest 5% surcharge, delivering in just 5-7 days.
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