Q1: Do you provide samples? What does it cost? A: Enjoy complimentary samples for most items (shipping costs apply). Experience quick lead times of 3-7 days. Benefit from bulk order discounts following sample approval.
Q2: What payment methods are accepted? A: We accept T/T (30% deposit), Trade Assurance, PayPal, and L/C. Our MOQ is 50 units for bulk orders, with no MOQ for samples.
Q3: How do you ship orders? Delivery time? A: We offer express shipping (5-10 days), air freight (7-15 days), and sea freight (25-45 days) to meet your delivery needs.
Q4: Are the products tested before shipping? A: Absolutely! We conduct 100% pre-shipment inspections, including material tests (rubber hardness, steel strength) and functional tests (load/vibration). Comprehensive QC reports are provided.
Q5: Any discount for large orders? A: Certainly! We offer attractive discounts for bulk purchases. Contact our customer service for detailed information on exclusive agency negotiations.
Q6: Can you customize the packing/logo? A: Absolutely! We offer OEM/ODM services: Get your unique packing with a minimum order quantity of just 500 units or have your logo expertly engraved starting at 1,000 units. Plus, enjoy the benefit of no extra design fees for repeat orders, making your branding seamless and cost-effective.
Q7: How long for mass order production? A: For your convenience, stock items are ready in just 7-10 days post-payment. For those seeking a personalized touch, our customized orders typically take 15-25 days. Need it faster? Opt for our rush service at a modest 5% rate, and have your order ready in a swift 5-7 days.
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