Q1: Do you provide samples? What is the cost? A: We offer gratis samples for most items, covering only shipping costs. With a lead time of 3-7 days, enjoy bulk order discounts once your sample is approved.
Q2: What payment methods are accepted? A: We accept T/T (30% deposit), Trade Assurance, PayPal, and L/C. For bulk orders, the MOQ is 50 units; however, there is no MOQ for sample orders.
Q3: How do you ship orders? What is the delivery time? A: We use express shipping (5-10 days), standard delivery (7-15 days), and economical options (25-45 days) to suit your timing and budget.
Q4: Are the products tested before shipping? A: Absolutely! We conduct 100% pre-shipment inspections, including material tests (rubber hardness, steel strength) and functional tests (load/vibration). A detailed QC report accompanies every shipment.
Q5: Is there any discount for large orders? A: Certainly! We offer attractive discounts for large quantity orders. Contact our customer service for details. Exclusive agency deals can also be negotiated.
Q6: Is it possible to customize the packaging or logo? A: Absolutely! We offer OEM/ODM services, allowing you to tailor your packaging to perfection with a minimum order quantity of 500 units. For a personalized touch, we provide logo engraving services starting at just 1,000 units. What's more, enjoy the benefit of no additional design fees on repeat orders, making your branding seamless and cost-effective.
Q7: What is the production timeline for a large order? A: For items readily available in our inventory, you can expect shipment within just 7-10 days post-payment. For custom orders, our dedicated team ensures delivery within 15-25 days, meticulously crafting each detail to your specifications. Need it sooner? Our express service accommodates rush orders at a 5% additional rate, with a swift turnaround of 5-7 days.
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