Q1: Do you provide samples? What does it cost? A: Enjoy complimentary samples for most items (shipping cost applies). Expect a lead time of 3-7 days. Avail discounts on bulk orders post sample approval.
Q2: What payment methods are accepted? A: We accept T/T (30% deposit), Trade Assurance, PayPal, and L/C. The minimum order quantity is 50 units for bulk orders; no MOQ for samples.
Q3: How do you ship orders? Delivery time? A: We ship via express (5-10 days), air (7-15 days), and sea (25-45 days), ensuring timely deliveries.
Q4: Are the products tested before shipping? A: Absolutely! We conduct 100% pre-shipment inspections, including material tests (rubber hardness, steel strength) and functional tests (load/vibration). A detailed QC report is provided.
Q5: Any discount for large orders? A: Indeed! Discounts are available for bulk orders. Reach out to our customer service for comprehensive details. Exclusive agency arrangements can be negotiated.
Q6: Can you customize the packing/logo? A: Absolutely! We offer OEM/ODM services to tailor both packing and logo to your specifications. For customized packing, a minimum order quantity (MOQ) of 500 units is required, while logo engraving is available for an MOQ of 1,000 units. Enjoy the benefit of no extra design fees on repeat orders, making it easier to maintain a consistent brand image.
Q7: How long for mass order production? A: We ensure efficient timelines for our production process. For stock items, expect a swift turnaround of 7-10 days post-payment. For customized orders, our dedicated team will have them ready in 15-25 days. If you need something sooner, take advantage of our rush order service at a modest 5% rate, promising delivery within just 5-7 days, ensuring you meet any pressing deadlines.
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