Q1: Do you provide samples? What does it cost? A: We offer gratis samples for most products, with only shipping costs applicable. Expect a lead time of 3-7 days. Bulk order discounts are available post sample approval.
Q2: What payment methods are accepted? A: We accept T/T (30% deposit), Trade Assurance, PayPal, and L/C. The MOQ is 50 units for bulk orders, with no MOQ for samples.
Q3: How do you ship orders? Delivery time? A: We offer express delivery (5-10 days), air (7-15 days), and sea (25-45 days) shipping options.
Q4: Are the products tested before shipping? A: Absolutely, 100% pre-shipment inspection is conducted, including material tests for rubber hardness and steel strength, as well as function tests for load and vibration. QC reports are provided free of charge.
Q5: Any discount for large orders? A: Yes! We offer attractive discounts on large quantity orders. Contact our customer service for more details about exclusive agency terms.
Q6: Can you tailor the packaging or personalize the logo? A: Yes, we offer OEM/ODM services! Enjoy bespoke packaging with a minimum order quantity (MOQ) of 500 units and distinctive logo engraving starting at 1,000 units. Best of all, there's no additional design fee for repeat orders, making it easy and cost-effective to maintain brand consistency.
Q7: What is the timeframe for producing a mass order? A: For items in stock, expect delivery within a swift 7-10 days from payment. For customized creations, our timeline is approximately 15-25 days. In a hurry? We offer an expedited service at a 5% rate, delivering your order in just 5-7 days, ensuring you meet tight deadlines with ease.
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