Q1: Do you provide samples? What does it cost? A: We offer complimentary samples for most items, with only shipping costs to cover. Enjoy a lead time of 3-7 days, and benefit from bulk order discounts post sample approval.
Q2: What payment methods are accepted? A: We accept T/T (30% deposit), Trade Assurance, PayPal, and L/C. Our MOQ is 50 units for bulk orders, with no MOQ for samples, offering flexibility in procurement.
Q3: How do you ship orders? Delivery time? A: We offer express shipping (5-10 days), air (7-15 days), and sea (25-45 days) options to suit your timeline and budget.
Q4: Are the products tested before shipping? A: Absolutely! We conduct 100% pre-shipment inspections, including material tests for rubber hardness and steel strength, along with function tests for load and vibration. A detailed QC report accompanies every order.
Q5: Any discount for large orders? A: Yes! We offer attractive discounts for bulk purchases. Contact our customer service for exclusive details and discussions on agency opportunities.
Q6: Can you customize the packing/logo? A: Absolutely, we offer OEM/ODM services that allow for personalized packaging starting at a minimum order quantity of 500 units. You can also have your logo elegantly engraved starting from an MOQ of 1,000 units. Best of all, if you're placing a repeat order, there's no additional design fee.
Q7: How long does mass order production take? A: For items we have in stock, expect delivery within 7-10 days after payment. For customized orders, the timeline adjusts to 15-25 days to ensure perfect personalization. If you're in a hurry, we offer expedited processing at a 5% surcharge, delivering in just 5-7 days.