Q1: Do you provide samples? What does it cost? A: Enjoy complimentary samples for most items, covering only shipping costs. Lead time is 3-7 days. Bulk order discounts are available post-sample approval.
Q2: What payment methods are accepted? A: We accept T/T (30% deposit), Trade Assurance, PayPal, and L/C. MOQ stands at 50 units for bulk orders; no MOQ for sample orders.
Q3: How do you ship orders? Delivery time? A: We offer express shipping (5-10 days), air (7-15 days), and sea (25-45 days) to meet your timeline needs.
Q4: Are the products tested before shipping? A: Absolutely, we perform 100% pre-shipment inspections, including material tests (rubber hardness, steel strength) and function tests (load/vibration). A detailed QC report is provided.
Q5: Any discount for large orders? A: Indeed! We offer attractive discounts on bulk purchases. Contact our customer service for specific details and exclusive agency negotiations.
Q6: Is it possible to customize the packaging or logo? A: Absolutely! Take advantage of our OEM/ODM services which allow for personalized packaging starting at a minimum order quantity (MOQ) of 500 units, and bespoke logo engraving with an MOQ of 1,000 units. Plus, enjoy the added benefit of no extra design fees for repeat orders, making your customization journey seamless and cost-effective.
Q7: What is the production timeline for mass orders? A: For our stock items, anticipate a swift turnaround time of just 7-10 days upon payment. When it comes to customized products, expect delivery within 15-25 days, allowing for the meticulous crafting of your unique specifications. For those urgent needs, we offer expedited services for rush orders, completing them in as little as 5-7 days, with a nominal 5% rate surcharge. Experience efficiency and reliability in every order.