Q1: Do you provide samples? What does it cost? A: Enjoy complimentary samples for most items (shipping costs apply). Lead time: 3-7 days. Avail bulk order discounts post sample approval.
Q2: What payment methods are accepted? A: T/T (30% deposit), Trade Assurance, PayPal, L/C. MOQ: 50 units for bulk; No MOQ for samples.
Q3: How do you ship orders? Delivery time? A: Express (5-10 days), Air (7-15 days), Sea (25-45 days).
Q4: Are the products tested before shipping? A: Absolutely! We perform 100% pre-shipment inspections, including material tests (rubber hardness, steel strength) and function tests (load/vibration). A detailed QC report is provided.
Q5: Any discount for large orders? A: Indeed! We offer attractive discounts for large orders. Contact our customer service for details. Exclusive agency terms are negotiable.
Q6: Can you customize the packing/logo? A: Absolutely! We offer OEM/ODM services to cater to your specific brand identity. Delight in customized packaging with a minimum order quantity (MOQ) of 500 units, and elevate your brand with logo engraving starting from an MOQ of 1,000 units. Enjoy the benefit of no extra design fees for repeat orders, making your experience both seamless and cost-effective.
Q7: How long for mass order production? A: We strive to deliver promptly. For stock items, expect delivery within a swift 7-10 days after payment. Customized orders are efficiently handled within 15-25 days. Need it faster? Opt for our rush order service, ensuring delivery in just 5-7 days with a minimal 5% additional rate. Your time, our priority!