Q1: Do you provide samples? What does it cost? A: We offer complimentary samples for most items, with the only cost being the shipping fee. Enjoy a swift lead time of 3-7 days, and take advantage of bulk order discounts post-sample approval.
Q2: What payment methods are accepted? A: We accept T/T (30% deposit), Trade Assurance, PayPal, and L/C. Our MOQ is 50 units for bulk orders, with no MOQ for samples, ensuring flexibility in your purchasing process.
Q3: How do you ship orders? Delivery time? A: We offer various shipping options: express (5-10 days), air (7-15 days), and sea (25-45 days), each designed to meet your specific timeline requirements.
Q4: Are the products tested before shipping? A: Yes, every product undergoes 100% pre-shipment inspection, including material tests for rubber hardness and steel strength, as well as functional tests for load and vibration. A comprehensive QC report is provided for your peace of mind.
Q5: Any discount for large orders? A: Absolutely! We offer attractive discounts for large quantity orders. Contact our customer service to explore the details and discuss exclusive agency opportunities tailored to your needs.
Q6: Can you customize the packing/logo? A: Absolutely! We offer OEM/ODM services to cater to your unique branding needs. Enjoy the flexibility of customized packing with a minimum order quantity (MOQ) of just 500 units, and bring your brand to life with logo engraving, starting at an MOQ of 1,000 units. For repeat orders, we're delighted to waive any extra design fees, ensuring a seamless experience.
Q7: How long does mass order production take? A: For your convenience, stock items ship swiftly within 7-10 days after payment confirmation. For tailored, customized orders, expect a production timeline of 15-25 days. Need it faster? Our rush order service, at a nominal 5% rate, can deliver in just 5-7 days, so your plans stay on track!